Support & Privacy

Need a hand?

Use the form below. Adding an email is optional and only needed if you want a reply. If you would rather write directly, the address is support@touchward-dopamine.com.

Send a message

Bugs, ideas, a pattern that feels off, a purchase question. Anything.

Your email is used only to reply. It is not added to a list or shared. See the privacy policy.

Email instead

support@touchward-dopamine.com

Same inbox as the form. Include your phone model and which store you bought from if it is a bug.

Report a bug on GitHub

The app is open source. If you are comfortable there, open an issue and the whole conversation stays public.

Refunds

Purchases are handled by Apple and Google, not by us, so refunds go through them: reportaproblem.apple.com for the App Store, or the Google Play refund page.

Quick answers

Things people ask

The button does not buzz

Haptics need a real phone; simulators and the web preview show the button but do not vibrate. On iPhone, check Settings > Sounds & Haptics and make sure haptics are on. On Android, check that vibration is not turned off in your sound or accessibility settings. Then open Touchward's settings and pick a pattern: choosing one plays it, so you can compare.

Reminders are not showing up

Reminders are scheduled on your phone, so the app needs notification permission. On iPhone, they can be delivered as time-sensitive so they break through Focus modes; you can allow that in Settings > Notifications > Touchward. On Android, some phones pause notifications for apps in the background under battery optimization. Excluding Touchward from battery optimization usually fixes it.

Can I trigger a tap without opening the app?

Yes. The link touchward://reward fires a tap when it opens the app. On iPhone, make a Shortcut that opens that URL and assign it to the Action Button or Back Tap. On Android, use Quick Tap or a button remapper that can open a link. While the app is open, you can also turn on the volume buttons as a trigger in settings.

What is free, and what needs the unlock?

Free: the button and its tap and hold rewards, the counter, the first three of every option (shapes, reward modes, hold patterns, strengths, ripple settings), every color, the navy and phone backdrops, reminders, the Shortcut link, and a library of three looks. The unlock, a one time in-app purchase of 1.99, adds everything else: all shapes and reward modes, all five strengths and over 150 haptic presets, every ripple setting, custom backgrounds, calendar nudges, volume button taps, and an unlimited library. Locked options show a small padlock; tapping one opens the purchase screen. Full list on the pricing section.

I paid for the unlock on one phone. How do I get it on another?

The unlock is tied to your App Store or Google Play account, not to the phone. On the new phone, install Touchward, open Customize, More, and tap Restore purchases. If it does not come back, make sure the phone is signed in to the same store account you bought with, then try again. Settings and saved looks do not sync between phones, because nothing leaves the phone.

Do I need an account?

No. There is nothing to sign up for. Your settings and your tap count are stored on the phone. The unlock belongs to your store account, so it can be restored without any account of ours.

Privacy policy

What leaves your phone, and what never does

Effective September 28, 2026. Applies to the Touchward app and this website.

The short version

Touchward has no account, no analytics, no advertising, and no tracking. Your settings and your counter stay on your device. Three things can leave it, none with your name or email: messages you choose to send through the support form, crash reports (which you can turn off in the app), both to our support inbox, and, if you buy the unlock, the store's purchase receipt to RevenueCat so the unlock can be confirmed and restored.

What the app stores on your phone

  • Your settings: the button shape, colors, reward mode, haptic strength, hold timer, reminder and calendar nudge schedule, and the other switches in Customize, plus any looks and colors you save.
  • Your counter: the number of rewards today and in total.

This is kept in the app's private storage on the device and deleted when you delete the app. Your phone's own backup (iCloud or Google) may include it under your own account with that company.

Phone features the app uses

  • Haptics and vibration. The reward patterns play on your phone's vibration motor. On Android this needs the vibrate permission.
  • Notifications, only if you turn reminders or calendar nudges on. Reminders and nudges are local notifications scheduled on the phone itself.
  • Calendar, only if you turn calendar nudges on. The app reads the next seven days of your calendar to schedule a nudge when each event ends. Event details are used at that moment on the phone to create the notification and are never stored by the app or sent anywhere. The app never writes to your calendar.
  • Push notifications, only if you turn them on. Your phone gets a push token from Apple or Google so it can receive notifications sent from outside the app. The token is shown to you in the app; it is not sent to us unless a build is configured with a registration address, in which case only the token, platform, device model, and app version are sent.
  • Volume buttons, only if you opt in. While the app is open, either volume button can count as a tap. Nothing is recorded beyond your counter.
  • Apple Watch, if you have the watch app. Your phone sends the watch your look and reminder schedule over Apple's on-device pairing, and the watch sends back a count of taps. This stays between your own devices.
  • The link touchward://reward. Opening it fires a tap. It carries no data and nothing is logged.

Crash reports

If the app crashes, it sends a report to support@touchward-dopamine.com so we can fix the problem: what went wrong (the error and where in the code it happened), the app version, your phone model and operating system version, and the app's own settings at the time. A report never includes your name, contact details, calendar contents, notification text, or anything you typed. Reports are emailed to us through our website's server and kept in that inbox; nothing is shared with any third party for analytics. You can turn crash reports off at any time in the app under Customize, More, Support. Separately, Apple and Google offer their own crash reporting to developers, which only applies if you opted in on your device in your system settings; we see those reports in Apple's and Google's developer tools, without any identity attached.

The support form

The form inside the app sends what you wrote, the topic you picked, your phone model, and the app version. It asks for no email and no name, so we read every message but cannot reply. The form on this website works the same way, with one optional email field: leave it empty and we cannot reply; fill it in and we use it only to answer you. Either way the message goes to our support inbox by email and stays there until you ask us to delete it.

What we do not do

  • No account or sign-in, so the app itself never collects a name, email, or password.
  • No analytics, tracking, or advertising SDKs in the app. (This website asks before setting cookies; see "This website and its cookies" below.)
  • No location, contacts, camera, microphone, photo, or health access. The app does not request them.
  • No data sold or shared with anyone, for any purpose.

The unlock (in-app purchase)

Touchward is free, with one optional in-app purchase that unlocks every feature. The purchase is made through Apple or Google; we never see your payment details. To confirm the purchase and restore it on your other devices, the app uses RevenueCat, a purchase management service. RevenueCat receives the store's purchase receipt and a random identifier the app generates on the device. That identifier is not linked to your name, email, or any account, because the app never has those. RevenueCat's privacy policy applies to its processing. We use it only to check whether the unlock is active and to show you the purchase screen. If you never buy the unlock, the app still contacts RevenueCat once at launch to ask whether an earlier purchase exists on your store account; the answer is no and nothing else is sent.

The app stores

You download Touchward from the Apple App Store or Google Play, and if you buy the unlock, that purchase goes through them too. Those companies handle the purchase and may collect their own data, such as payment details, download counts, and the crash and usage data described above, under their own privacy policies. Apple also sends us an automated notice when a purchase is refunded; it carries a transaction identifier and the storefront country, not your name or email, and we use it only to keep our records straight. Refund requests go to the store, not to us.

This website and its cookies

The site is static. On your first visit a banner asks whether we may set cookies, and nothing is set until you choose. Pick Accept all and the site loads the Google tag (gtag.js) for Google Ads and, when configured, Google Analytics, which sets cookies in your browser and sends Google your visit, the page, and whether you tapped a store link, so we can count visits and tell which ads bring people to the app. The site also shows ads through Google AdSense, which is what keeps the app free and ad free; with Accept all those ads may be personalised using cookies. Pick Only necessary and no advertising or analytics cookie is set; Google's tag still receives cookieless pings with no identifier, used only to estimate visit counts, and AdSense shows non-personalised ads without advertising cookies. Your choice is kept for twelve months in a first-party cookie named ss_consent, mirrored in local storage, that holds only the word "all" or "necessary" and the date. Change it any time from the Cookie settings link in the footer. Google's privacy policy applies to the measurement data. The app itself has no such tag. Fonts are loaded from Google Fonts, and the PeerPush badge on the home page is an image loaded from peerpush.com, which means your browser requests those files from Google's and PeerPush's servers; their privacy policies apply to those requests. The support form and crash reports pass through our website's server on Cloudflare, which processes them to deliver the email and does not keep a copy beyond its ordinary operational logs.

Children

Touchward is suitable for all ages. The app collects no personal data from anyone, including children under 13. Crash reports and support messages contain no personal identifiers unless someone types them into the support form.

Deleting your data

Delete the app. That removes your settings, saved looks, and counter. If you have written to support, or want crash reports that came from your device removed, email us and we will delete them from the inbox. Purchase records live with Apple, Google, and RevenueCat under their policies; the unlock itself stays on your store account so you can restore it.

Open source

The app's source code is public at github.com/situatedstrategies/touchward, so every claim on this page can be checked against what the app actually does.

Changes

If we change what the app does with data, we will update this page, change the effective date at the top, and note it in the app's release notes on the store. Continued use after a change means you accept the updated policy.

Contact

Privacy questions: support@touchward-dopamine.com. Touchward is made by Situated Strategies LLC, United States.

Terms of use

The short agreement

Effective September 23, 2026.

The app

Touchward is provided by Situated Strategies LLC. The store version is licensed to you, not sold, under the App Store or Google Play terms that applied when you downloaded it, for use on devices you own or control that are signed in to your store account. The source code is separately available under the MIT License on GitHub; that license governs the code, not the store purchase.

Purchases

Touchward is free to download. One optional in-app purchase, the unlock, makes every feature available. It is a one time, non consumable purchase: you pay once and it stays with your App Store or Google Play account, with no subscription and no renewal. Pricing, billing, taxes, and refunds are handled by Apple or Google under their terms, and prices vary by country. We cannot issue refunds directly. If a feature is ever removed from the unlock, we will not charge again for what replaces it.

What it is and is not

Touchward is a sensory reward button: it vibrates when you tap it. It is not a medical device, a treatment, or a substitute for professional care, and it makes no health claims. Use it in the spirit it was made: a small, pleasant buzz for having done the thing.

Warranty and liability

The app is provided as is, without warranty of any kind. To the fullest extent permitted by law, Situated Strategies LLC is not liable for any damages arising from your use of the app or this website. Some jurisdictions do not allow these limitations, in which case they apply to the extent permitted.

Changes and contact

We may update these terms and this website. The effective date above will change when we do. Questions: support@touchward-dopamine.com.